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Help Save 1.800.SUICIDE


The Gannon Diaries' Relevance to Katrina Coverage

by rcs1

originally posted Tue Sep 06, 2005 at 07:18:53 PM EST. By request, bumped

Why are the original Jeff Gannon diaries especially relevant after Katrina?

In the seven or eight months since the Gannon Diaries first appeared on Dkos, I have thought a lot about the success of SusanG in those diaries, and how her model has been an inspiration that I see at work everywhere on the internet in these trying days after Katrina.

She asked a question and invited the Kossacks to help her.  "Who is this guy?" she asked. "Any one care to join me in finding out?" she invited.   They did, we did, and we found out - Jeff Gannon was James Guckert.


commentary :: :: :: buzz-it!
Over the weekend, I witnessed that same model in play again, adopted wholesale by the denizens of the web.  "What are the FEMA blunders?", countless diaries by pb, Georgia10, BrinVT and others asked.  "Help me find out.  Post your stories here," they invited.

Other bloggers focused on the events and chose to document as much as possible what really happened before sites got scrubbed or propaganda spin took hold.  They too put out the call for help constructing timelines or locating documents.

But there is more to the success of Gannon Diaries.   Two other key ingredients.

SusanG was tireless in nurturing the threads.  When people posted a good piece of information, she was right there with a comment, asking questions, thanking them, clarifying a connection.  

And then she summarized, often. Every day or so she would put out another diary summarizing the storyline to date, highlighting the new information, and then restating the Question - but now more focused - such as "What about military experience?" And she reiterated the invitation over and over again to join her.

Finally, what really distinguished this effort from other blogging was the early insistence on fact checking, verifying and never using questionable evidence in her summaries.  Also critical were her continued calls to never ever include personal private information.

There's no magic here but certainly there is brilliance.

  • State the question
  • Invite participation
  • Nurture the discussion
  • Summarize frequently
  • Never post personal information
  • Fact check and verify
Display:
i'd really forgotten about that fourth step... frequent summaries. you're right, it was incredibly valuable. not only did it clarify the story as it was developing, it provided focus in pushing on. and well, nurturing is always good. it energizes those in the hunt and encourages new people to join in.

great analysis, cho. and thanks for the reminders.

by kiw on Tue Sep 06, 2005 at 09:21:41 PM EST

it's quite an excellent review, glad kiw brought up the nurturing aspect in addition to the regular summary.  

keeping the attention focussed by us ADD'ers is important!


by luaptifer on Tue Sep 06, 2005 at 10:40:05 PM EST

Obviously -- I think the "us" in the enterprise is central to everything we do at ePluribus Media.  (Thanking you again for the BRILLIANT logo, kiw!!)

But Luaptifer, I was really struck by your comment on Kos about the scientific method.

Duh, "could have had a V-8" moment here.  Of course, especially with the theory, test it out, verify, recast the theory iterative cycle.

Thanks for that reminder!

by Cho on Tue Sep 06, 2005 at 10:58:33 PM EST

What you described is the essence of good research and great writing.  By consolidating all the accumulated evidence as you go, the larger picture emerges and you are able to assimilate the many pieces into a coherent whole.  It also trains the mind to think in a more efficient and logical fashion.
 I also agree that the feedback mechanism to the contributors is critical.  We are all Pavlov's dogs and respond to positive & negative reinforcement in predictable ways.  One positive feedback insures my repeated contributions, even in the absence of continued reinforcements.  And one negative one (punishment)can send me running for cover. People crave predictablity.  It is the repeated negative consequences for positive behaviors that sends people into learned helplessness and depression. Katrina's victims are at great risk for this.  Many did what they were told and got punished by circumstances and human incompetance.

by DEFuning on Tue Sep 06, 2005 at 11:05:27 PM EST
The feedback is critical. Not just the writer handing it out, but the contributors and commenters giving each other high 5's (and lots of 4's) all over the place really fed it.

by SusanG on Tue Sep 06, 2005 at 11:07:27 PM EST
[ Parent ]
The ratings really helped shape the expectations of excellence and the quality of research and writing. The reward was instant,consistent(or nearly so), and directly tied to the behavior.  In behaviorist terms-perfect for reinforcing desired outcomes and eliminating the less desirable.  I know many people don't like the ratings but I really think that they contributed to the overall exhilarating energy.  That and the personal, written kudos. It always amazes me how much a simple "thanks" or "good job" means and how often it is overlooked.  So, thank you to everyone here for the encouragement and the example you have set.  The bar is high!

by DEFuning on Tue Sep 06, 2005 at 11:19:57 PM EST
[ Parent ]
That peer review -- gold stars as it were (okay, okay, I confess I still give myself little gold stars in my daytimer when I do my weightlifting), are just a terrific motivator, even for the old and infirm (ha! -- don't go there Defuning!!)

by Cho on Tue Sep 06, 2005 at 11:27:45 PM EST
[ Parent ]
Oh, I am not worthy... Does it count that my vacuum cleaner is heavy? And then I reward myself with a chocolate kiss.  Same thing, only different.

by DEFuning on Tue Sep 06, 2005 at 11:43:58 PM EST
[ Parent ]
--- also do not ask me how long this little box of gold stars has lasted.

as Sue in KY would say, "pffffth."

by Cho on Tue Sep 06, 2005 at 11:50:00 PM EST
[ Parent ]

I think it's the summarizing that moves things forward ... and the lack of it is right now creating some of the current backlog problem with the stories we've been trying to turn out from the research site.

When the diaries started going with Gannon (and by the way, there were TWO a DAY), I realized one of the important things was to follow the outline you have above BUT repeat and refine it twice a day. Repeat, repeat, repeat.

New question each time, or different angle of question, or deeper looking into question by posing subsidiary questions.

I think it's good to be reminded that if we want to get some big-time stories churned out by epluribus now, we don't HAVE to wait until we have all the answers. In fact, it's more fun, more energizing and more effecient to think in terms of journalistic series (the Gannon diaries were simply a series on speed).

What that means for us now, with all the research we have, is that we don't wait until we have all the answers. We write one small short piece that notes an oddity and then we pose a question. Then we come back a couple of days later with more info, summarize again, refine the posed question, and move forward.

I think we're stuck because we're thinking in terms of "All the President's Men," the book, when what we should be looking at as a model in the Watergate story are the original stories (I think there were 62), that basically followed your model (and went off on interesting tangents as well, with subsidiary questions).

Until we get that process down, I think we're going to continue to feel kind of sunk under all the weight of the accumulated research we've done in so many areas.

So it's a great reminder, Cho, of what works. Thanks for posting this.

by SusanG on Tue Sep 06, 2005 at 11:17:14 PM EST

in one whole bite.

Little bits.  Piece by piece.

by Cho on Tue Sep 06, 2005 at 11:33:16 PM EST
[ Parent ]

Susan,

I think we need another Gannon story.  I haven't found anything that is worthy of running with, but I do think this IEM contractor story might be it.

They got a $500,000 paycheck to come up with the evacuation plans..  And they are getting tons of other military contracts.

by intranets on Wed Sep 07, 2005 at 10:08:03 AM EST
[ Parent ]

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